Support · Discord-first · real humans
An answer from the crew. Not a bot.
No hold queue, no ticket number into the void. On Discord you talk directly with the people who build and moderate the server, around an hour during active times. Email is the fallback for formal matters.Discord · fastest way
Main channel for everything: questions, bugs, ideas.Post in the right channel or ping the team role.This is where the people who really know the server are.Updates, vote links and events land here first.
~ 1 hrestimated, during active times
Email · fallback
For formal matters and purchase topics.When you don't want to or can't use Discord.Give your Minecraft name for quick routing.Also the way for data-protection requests.
≤ 48 hrsestimated response time
support@jexcellence.de/ticket command is in the works and not yet available.In short
The essentials up front.
Tap a question to expand the answer. If yours isn't there, head to the Discord.How do I join?
Can I play MythBlock on Java and Bedrock?
What does MythBlock cost?
Write directly
Tell us what it's about.
Pick a topic, write your message. On send, your email app opens with a prefilled subject and body. Give your Minecraft name so the request lands with the right person immediately.What we need
For access (Art. 15 GDPR) or deletion (Art. 17 GDPR), pick the Data protection topic and give your Minecraft name.- Minecraft namealways
- For bugs: timehelpful
- For purchases: order IDif available
- Data-protection requestArt. 15 / 17
What's it about?
Purchase / delivery
Bug / technical
Report a player
Data protection (access / deletion)
Other
On send, your email app opens. We process your details solely to handle your request (Art. 6 (1)(b) GDPR). Only provide the data needed for your request. Full info in the privacy policy.